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Duties and Responsibilities:

  • Monitors, responds to, and dispatches on emergency signals.
  • Provides outstanding customer service to incoming customer requests and inquiries.
  • Ability to be proficient in the verification and dispatching of alarms to police/fire agencies.
  • Ability to work within the defined company and central station policies.
  • Maintain and meet minimum quality and production standards set for the position.
  • Process basic data changes to customers’ accounts.
  • Ability to multi-task in a dynamic fast paced environment.
  • Ability to work independently as well as within a strong harmonious team.
  • Excellent problem solving & communication skills.
  • Excellent computer and phone skills.
  • This position will be required to work weekend and holiday hours.

Job Requirements:

Education and Experience:
High school diploma and one year of customer service or related experience, or equivalent experience. Must have a working knowledge of Microsoft applications or desire and ability to learn.
Bilingual a Plus

Work Requirements:
Position is considered sedentary and requires extended periods of PC exposure.

Reports To:
This position reports to Central Station Manager.

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